While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Call Center Tax Break Under Fire
There's reportedly a movement taking shape to do away with a current "income tax holiday" on call center business in the Philippines.
Call Center Support Sessions Set for March, April
CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members.
Call Centers Seen as South-Bound
Central America might well be the next big area for contact centers. Low costs and closeness make it a natural.
Philippines Contact Centers See Strong Growth
A report from the Philippines says that the country will add another 100,000 workers this year to its current 686,000-strong call center workforce.
Once Dialed, How Do You Treat Customers?
Surveys show that customers can always tell when the operator is reading off a script, and they rightfully resent it.
Boost Your ACD Efforts by Implementing Change
A good quality monitoring form makes it easy for call centers to adapt to needed changes, including both yes/no questions and rate-scoring questions.
ACD Technology from inContact is Key to Company Expansion
Leading cloud contact center software developer inContact had a pretty good year in 2014, and it looks like this year will continue that trend.
Measuring Metrics Takes on More Importance
The big trend this year in call centers is going be 'performance metrics', where the powers that be will start taking an even closer look at what they're getting for their money.
inContact Marks Another Success
Call center leader inContact celebrates growth with announcement of coming 350,000 square foot campus in Utah.
Extra Staffing Can Help with Contact Center Onslaught
A new study shows that more than 40 percent of retailers have hired extra help for the holiday season. While all of this seasonal business is increasing sales for retailers, it is also increasing stress in call centers.
Web Analytics Gaining in Call Centers
Despite the rise in online shopping, many consumers polled say they'd like to speak with someone at call center first, before committing.
Call Centers Need to Get More 'Social'
Social media has firmly cemented its place in society. Now call centers need to get on board as well, so that those using it have another way to reach out for help.
Homeward Bound: Call Centers Returning to US
With a changing economy and the demand for better customer service, more companies are starting to move their call centers back to US soil.
inContact's ACD Capability Helps Land Them Another Client
The leading provider of cloud contact center software and contact center agent optimization tools, inContact, is continuing with its impressive year of new clients and expansions.
inContact Swoops in the Help Health Company Stay That Way
inContact's many call center offerings are being used to help Colorado-based MINDBODY expand its business and keep customers coming back for more.