ACD Software

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While many hosted call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's ACD Software solutions are helping hundreds of companies increase profitability across the globe.

Welcome to the ACD Software Community

Directing calls in your contact center is an essential step to ensuring proper customer service. While the ACD was historically an appliance based technology, advancements in the hosted space now allow centers to utilize software based solution to the same effect. ACD software and hosted ACD solutions allow you to route communications to the agents with the proper skill level to handle each unique interaction. ACD software rather than appliances can reduce initial investment and give your call centers more flexibility to grow. Keep an eye out here for the latest developments in the ACD software space and learn how your call center can benefit from hosted call routing capabilities.

inContact's award-winning ACD Software benefits:

  • Skills based routing
  • Proficiency 'weighting'
  • Multi-location connectivity
  • Inbound/Outbound call blending
  • Multi-channel capability (voice, chat, email, fax, social media)
  • Click here for more benefits to using our ACD Software


Feature Articles

ACD Software: inContact's Blended Predictive Dialer is Built for Changing Call Volumes
In the perfect contact center, call volumes would be predictable, every contact would be handled quickly, and you would always know the ideal balance of inbound and outbound agents. The reality is that call volumes change hourly, daily, and weekly. Cloud-based contact center software solutions provider inContact can't make a contact center fantasy a reality, but its Blended Predictive Dialer Software can help address changing call volumes.
inContact in Pact with UMB Bank for Contact Routing and ACD Software Solutions
Cloud contact center software solutions provider inContact announced partnership with UMB Bank, a subsidiary of UMB Financial Corporation, to offer improved customer experience through inContact's contact routing and ACD software solutions.
LIBERTY Dental Plan Introduces Mobile App with ACD Software for Easy Access
LIBERTY Dental Plan (LIBERTY) is releasing a new mobile app with predictive Automatic Call Distribution (ACD) software. LIBERTY members across the United States can now access LIBERTY's popular online dental features via their smartphones.
Indosoft's Overseer Watchdog System Deployed for Mission Critical ACD Applications
Overseer Watchdog from Indosoft, a sophisticated software system that automates fault detection and initiates fail-over and implements Q-Suite's Call Survival for voice telephony, has unveiled the deployment of Overseer Watchdog System for Q-Suite, a leading ACD software solution for Asterisk.
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