While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Extra Staffing Can Help with Contact Center Onslaught
A new study shows that more than 40 percent of retailers have hired extra help for the holiday season. While all of this seasonal business is increasing sales for retailers, it is also increasing stress in call centers.
Web Analytics Gaining in Call Centers
Despite the rise in online shopping, many consumers polled say they'd like to speak with someone at call center first, before committing.
Call Centers Need to Get More 'Social'
Social media has firmly cemented its place in society. Now call centers need to get on board as well, so that those using it have another way to reach out for help.
Homeward Bound: Call Centers Returning to US
With a changing economy and the demand for better customer service, more companies are starting to move their call centers back to US soil.
inContact's ACD Capability Helps Land Them Another Client
The leading provider of cloud contact center software and contact center agent optimization tools, inContact, is continuing with its impressive year of new clients and expansions.
inContact Swoops in the Help Health Company Stay That Way
inContact's many call center offerings are being used to help Colorado-based MINDBODY expand its business and keep customers coming back for more.
Using ACD? Here's How To Make the Best of Your Collected Data
It seems to be the buzz-phrase of the moment, but "Customer Analytics" is gaining traction because it's something that actually works.
Call Centers Maxing Out in One Western City
New findings show that Las Vegas is among the top cities in the U.S. when it comes to the number of call center companies setting up shop there. Good for workers, not so much for the companies trying to hire them.
Tech Taking a Back Seat to 'Customer Experience': Report
A new report says the contact center industry has shown some reluctance to invest in application technology, and is putting more effort into improving customer experience.
Customer Experience is a New Goal for Call Centers
According to a new report, 25% of online revenue is lost because of a bad customer experience. You can attract all the traffic you want, but it does little good if customers leave you and go to a competitor.
ACD Offerings Help Push inContact to Strong earnings
inContact just came out with its earnings report, and numbers were good thanks in part to the company's many solid offerings in the contact center space.
Contact Center Opening Means More Jobs
Some folks in Kansas will be having a happier new year, thanks to an upcoming call center that's hiring.
Companies Collaborate to Combine ACD Functionality with Cloud Communications
Telecom solutions are increasingly becoming integrated with the cloud and savvy operators realize the importance of offering cloud platforms and services that enable flexibility and portability to their channel partners.
inContact Knows the Value of Trust
In the tech industry, buzzwords and "buzz-phrases" come and go almost daily. But one that's starting to show some strong staying power is the term "employee engagement."
Customers That 'Get It' Cited by inContact
inContact recently recognized a number of outstanding clients with its "Mojo Awards" at ICUC, the inContact User Conference, held this year in Orlando, Fla.