While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
› Sallie Mae Reports Third-Quarter 2014 Financial Results 10/22/2014 5:06:36 PM
› AT&T Reports 2 Million Wireless Net Adds, Record-Low Third-Quarter Postpaid Churn and Solid U-verse Subscriber Gains in Third-Quarter Results 10/22/2014 4:36:53 PM
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› Polycom Reports Significant Improvement in Operating Performance on Revenue of $336 Million in Third Quarter 2014 10/22/2014 4:36:40 PM
› Intuit Makes Accounting Seem Invisible for Small Businesses with New QuickBooks Online 10/22/2014 4:36:35 PM
› Intuit Launches New Developer Experience and Global App Store for QuickBooks Online 10/22/2014 4:36:34 PM
› digiTICKET is the First Approved eCitation Ticket for State of Illinois 10/22/2014 4:06:35 PM
› Anne Arundel County Public Schools Selects Efforts to Outcomes (ETO) software to support its Local Interagency Coordinating Council 10/22/2014 2:36:40 PM
› Somerset Lending Standardizes on e-SignLive™ by Silanis, Sees 30 Percent Revenue Increase 10/22/2014 12:36:43 PM
› Health Partners Medicare Poised for Blockbuster Annual Enrollment 10/22/2014 12:06:40 PM
› CyrusOne Executives to Speak at Texas Data Center Summit 10/22/2014 12:06:34 PM
› My Plan by Medica Receives Health Plan Innovation Award from the Institute for Healthcare Consumerism 10/22/2014 11:36:52 AM
› Brite Energy, Protection 1's Solar Arm, Launches its Residential Business in San Diego 10/22/2014 11:36:40 AM
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› Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends 10/22/2014 9:37:12 AM
› DataPop Launches OmniAds™; Enables Retail Marketers to Transform Product Catalogs Into Engaging Ads for Search, Shopping, and Social Channels 10/22/2014 9:37:04 AM
› OAUG Elects 2015 Board of Directors 10/22/2014 9:36:44 AM
› Operators Rank Starhome Mach's Steering of Roaming Best Solution in the Market for Second Year in a Row 10/22/2014 9:00:22 AM
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› Coveo for Sitecore-Free Edition Now Generally Available 10/22/2014 8:58:50 AM
› AdvanTel Networks Announces the Promotion of a Key Executive 10/22/2014 8:58:43 AM
› Former AT&T EVP Kevin Peters Joins Calix Board of Directors 10/22/2014 8:58:35 AM
› Security Concerns Don't Stop Consumers From Sharing Data With Trusted Businesses 10/22/2014 8:58:32 AM
› Verite Wins Stevie Gold for the Best Marketing Campaign in the Software Industy 10/22/2014 8:37:12 AM
› Merkle Names Dave Boyd as Vice President, Client Partner, Retail and Consumer Goods 10/22/2014 8:36:30 AM
› KANA announces winners of the CONNECT 2014 Customer Awards; Several UK Organisations Awarded for Outstanding Deployment of Customer Service Solutions 10/22/2014 7:39:53 AM
› ZTE launches Elastic SPTN solution to make PTN networks more powerful 10/22/2014 7:25:54 AM
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› Pegasystems to Announce Financial Results for the Third Quarter of 2014 10/22/2014 7:25:48 AM
› Global Supplier of Consumer & B2B Electronics Launches eCommerce Website On iAPPS Platform 10/22/2014 7:19:49 AM
› Pegasystems Acquires Turkish Partner, Ultima Information Technology 10/22/2014 6:57:53 AM
› Utility Announces New Partnership with Dell 10/22/2014 6:36:35 AM
› Philips' Third Quarter Results 2014 10/22/2014 6:35:05 AM
› Research and Markets: Global Contact Center Market 2014-2018: Avaya, Alcatel-Lucent, Cisco Systems & Huawei Technologies Dominate the Market 10/22/2014 5:36:32 AM
› Land And Water Choose Olive For New Fixed Line Telecoms System 10/22/2014 5:29:54 AM
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ACD Software Feature Articles
Contact Centers Need to Change to Survive
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
ACD Offering was Key in Selection of inContact Solution
inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution.
The Right Contact Center Partner Makes All the Difference
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
Study Finds Philippines Besting India for Call Centers
A new study says India has seen a recent exodus of Business Process Outsourcing (BPO) from its shores, and most of these businesses have made the Philippines their new home.
inContact's ACD Feature Comes in Handy for New Client
A global player in safety products and services announced it has selected inContact's award-winning cloud contact center platform for its own purposes.
Survey Finds Customers Happier With Contact Centers
When it comes to contact center customer service, a new report says about 60 percent of consumers reported they've seen an improvement in the service since 2013.
Be Proactive in Building Valuable Customer Loyalty
Each time a contact center interacts with a customer, the primary goal (of course) is to answer the customer's question or resolve a problem. While this should be goal number one, there is another, more subtle goal: build customer loyalty and ensure that individual keeps coming back. While some companies are competent at the first task, the second goal is much more challenging. "Keeping customers happy" doesn't have a simple recipe or checklist to follow.
Tips for Selecting an Outbound Contact Center Services Provider
While outsourced outbound contact center services are a good option for many companies who wish to put their outbound campaigns in the hands of professionals, it's critical to examine the details. There are vast chasms of quality between different outsourced services providers. Before you look, know what you want.
Cloud Helping Grow Call Center Industry
The cloud is an attractive place for the contact center market, as it allows companies to expand their horizons without investing the necessary dollars to support a brick-and-mortar build-out.
inContact Notches Another Win
inContact, a provider of cloud contact center software, has announced that a major utility has chosen its ECHO customer survey solution.
inContact Helps Call Center get Cloud-Bound
inContact, provider of cloud contact center software and contact center agent optimization tools, announced it has moved the on-premises operations of a provider of residential and commercial services to the cloud.
Stopping Fraud in the Call Center
A new report, "Preventing fraud in the call center: Use voice biometrics, phone printing," addresses the issue of call center fraud and the steps operators can take to mitigate this threat.
Call Center Info Can Help Prevent Fraud
In the cat-and-mouse game that is fraud prevention, the contact center is an underutilized resource for those looking to prevent fraudulent banking activity.
Call Centers Ramping Up Hiring
The U.S. call center industry, after taking years of hits when the recession first began in 2008, seems to be looking brighter as of late. Many companies that were laying people off are now taking on call center agents in large numbers.
Call Center Headsets Make a Difference
The best headset is the one that lets call center reps answer calls. But there's more that goes into the right choice of a call center rep's headgear.