While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Higher Education Support Efforts Get a 'Cloud-Boost'
Academia has gotten wise to the benefits of using the latest technology to make their call center efforts even more productive.
Improved ACD Included With New Contact Center Software
With the availability of key new data points, inContact Workforce Optimization customers can create and manage event rules to automatically administer agent proficiencies in the inContact ACD.
Analysis Taking on Higher Profile in Contact Centers
Savvy call center managers are taking a closer look at the nascent field of speech analytics.
Changes Coming to the Call Center
Advanced analytics are coming to a call center near you. Is this a good thing? Most would say 'yes.'
Are Your Contact Center Workers Up To Speed?
Empowered employees can make all the difference when it comes to dealing with callers.
Adding it Up: Contact Center Numbers Need Scrutiny
It's easy to say that more reporting capability in the contact center is a necessity, but in an era of tight budgets and major issues, proving it is another matter.
Automatic Features, More Add up for a Client
Cloud call center leader inContact was tasked with helping Workfront, a rapidly growing provider of cloud-based enterprise work management solutions to world-class companies, better its sales efforts.
Call Picked Up, Real Retention Work Begins
A new report recommends that marketers get involved in all aspects of the customer experience, including contact center operations.
Call Center Provider's ACD Helps Win New Client
inContact's platform featurings an integrated Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) system will help support a customer's growing volume of inbound patient calls.
Call Center Training Gets a Fresh Look
How do you train your new people without turning them off to the very job you've hired them for?
ACD Offering Helps inContact Win New Client
An old Automatic Call Distribution (ACD) system was time-consuming to manage and difficult to adjust for seasonal demand, so a client reached out for help from inContact.
Tech Comes to the Aid of Retail
A leading Business Process Outsourcing (BPO) with a number of retail clients has decided the time is right to move its business to the cloud.
Call Data Rising in Importance
One of the biggest benefits to hit call centers in recent years is the advent of analytics.
Study: Customers Demanding More from Call Centers
Cloud call center leader inContact has released the results of its new research detailing what customers experience when interact with a contact center, and the findings are quite revealing.
Texting May Edge Out Calls in Call Centers
These days, if customers can't get an instant connection with you or your company, they have no compunction about jumping ship.