While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Contact Centers Benefit from Proper Staff Management
According to a recent blog post, workforce management software is coming into its own, and with good reason.
Cloud Client Goes All In
A new client of inContact, a leading provider of cloud contact center software and contact center agent optimization tools, liked what it saw so it increased its commitment.
'Social' in the Call Center? inContact's All Over It
For those not familiar with inContact, the company sells a WFO solution powered by Verint that targets enterprise-level operations while its Uptivity WFO solution is designed for small to midsize contact centers.
To Succeed, Contact Centers Need to Help Their People
A call center job is viewed as an entry-level position and paid accordingly. But one insider thinks they can do better.
Call Center Stress? Not (Entirely) Your Fault
Today's consumer is hyper-connected and more informed than ever, and many attempt to solve their problem without the help of a call center representative. That's a problem.
Top Call Center Agents Worth Their Weight in Gold
Every contact center has them: high achievers who are perfectly aligned with their work and show it in their performance.
City Sees Value in Cloud Call Center
inContact's flexible and scalable cloud platform is expected to help a local government meet the demands of population growth.
Contact Center Voice is Actually Your 'Brand'
For companies that make contact center recordings and need them for business, it's something that should be given a lot more thought than it currently is.
Contact Center Leaders Ready To Be Recognized
The inContact Mojo Awards were desigtned to recognize thos who go above and beyond in the contact center industry. Nominations are now open.
inContact's ACD Software Helps Land Another Client
A global leader of cloud business software announced that it has selected inContact's cloud contact center platform for its own call center needs.
Once Answered, Calls Need Clearer Direction
A call center experience can provides all sorts of bumps, detours and unexpected surprises.
Higher Education Support Efforts Get a 'Cloud-Boost'
Academia has gotten wise to the benefits of using the latest technology to make their call center efforts even more productive.
Improved ACD Included With New Contact Center Software
With the availability of key new data points, inContact Workforce Optimization customers can create and manage event rules to automatically administer agent proficiencies in the inContact ACD.
Analysis Taking on Higher Profile in Contact Centers
Savvy call center managers are taking a closer look at the nascent field of speech analytics.
Changes Coming to the Call Center
Advanced analytics are coming to a call center near you. Is this a good thing? Most would say 'yes.'