While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Research Shows Call Center Customers Getting More Demanding
Research from inContact showed that 86 percent of those asked would be very likely to switch to another company in the future after a bad customer service experience.
'Vacation Roost' Settles on inContact for Customer Service
One of the least-pleasant aspects of vacation planning - making arrangements over the phone - has just taken a giant leap forward.
Call Center Trade Group Retains Important Member
Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others.
The Cloud Proves Its Worth Yet Again
A call center leader says it has landed yet another client for its award-winning cloud contact center solution.
Finding: Call Centers Need More Than a Phone
In today's hyper-modern world, consumers are looking beyond typical customer service.
From Automatic to Digital? New Trend Looming
New research says companies will invest 10 percent more in improving customer experiences in 2015 over previous years.
Call Centers Need To Brace for Coming Changes
A new report says 'digital' is the wave of the future for contact centers.
Call Centers Facing Unhappy Customers: Report
Call centers used to be all about getting as many customers on the line as possible but those days appear to be long over.
Call Center Data has Multiple Uses
By now most everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they're happy or not.
Call Centers Boosted by Strong inContact Growth
inContact has achieved record highs regarding its growth this past year and that overall, as Paul Jarman, the CEO of inContact, puts it, his company had an "outstanding year."
Vacation Time? inContact Makes the Connection
An industry-leading travel company has announced it will move 650 agents in ten call centers across the U.S. and internationally to the inContact cloud.
Call Centers Get a Boost with New inContact Partnership
inContact, a developer of cloud-based contact center software, and Black Box Network Services, a provider of data and voice infrastructure, recently announced that they will being working together to better meet enterprise demand for call center systems.
ACD Integral to Better IVR Phone Payments
DTMF systems can be better deployed within computer telephony integration software that interfaces directly with Automated Call Distributor (ACD) systems.
One Way To Bring Your Contact Center Ahead
One way to keep everything in check at your call center is to practice a conscientious management of your workforce.
ACD Offering Helps inContact land Another Client
The inContact core platform, built upon the multi-channel Automatic Call Distributor and Interactive Voice Response systems, has helped the call center leader sign a new customer.