|
New Coverage :
Asterisk |
Call Recording |
SIP Trunking |
Fax Software |
Load Balancer |
PBX |
CTIA |
INTEROP |
Small Cells
|
|
|
 
While many hosted call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's ACD Software solutions are helping hundreds of companies increase profitability across the globe. Welcome to the ACD Software Community
Directing calls in your contact center is an essential step to ensuring proper customer service. While the ACD was historically an appliance based technology, advancements in the hosted space now allow centers to utilize software based solution to the same effect. ACD software and hosted ACD solutions allow you to route communications to the agents with the proper skill level to handle each unique interaction. ACD software rather than appliances can reduce initial investment and give your call centers more flexibility to grow. Keep an eye out here for the latest developments in the ACD software space and learn how your call center can benefit from hosted call routing capabilities.
Feature Articles
LIBERTY Dental Plan Introduces Mobile App with ACD Software for Easy Access
LIBERTY Dental Plan (LIBERTY) is releasing a new mobile app with predictive Automatic Call Distribution (ACD) software. LIBERTY members across the United States can now access LIBERTY's popular online dental features via their smartphones.
Indosoft's Overseer Watchdog System Deployed for Mission Critical ACD Applications
Overseer Watchdog from Indosoft, a sophisticated software system that automates fault detection and initiates fail-over and implements Q-Suite's Call Survival for voice telephony, has unveiled the deployment of Overseer Watchdog System for Q-Suite, a leading ACD software solution for Asterisk.
USAN Provides Furniture Company with Multichannel Contact Center and ACD Software Capabilities
Independent furniture company, Rooms To Go, has selected global provider of multichannel contact center products, USAN, to support its contact center with USAN's social media monitoring and customer contact software. Introducing the concept of displaying and packaging furniture in complete room settings, USAN's designers coordinate each room's colors, fabrics and accessories, so customers don't have to.
inContact Reports First Quarter 2012 Financial Results
Provider of cloud contact center software and contact center agent optimization tools inContact, Inc. recently reported financial results for the first quarter ended March 31, 2012. Revenue Software segment revenue totaled $12.3 million for the first quarter, an increase of 32 percent from Q1 2011 and an increase of 12 percent from $11 million in Q4 2011. Telecom segment revenue for Q1 2012 was $13.4 million for the quarter, an increase of $1.4 million or 11 percent from $12.0 million in Q1 2011. More Articles
››
ResourcesVisit our call center industry resource library and learn how to optimize your contact center for maximum profitability. Find these resources and more at incontact.com LEARN MORE
››
Featured Resource3-Minute inContact Tour
Transform your customer care. Watch our product and company overview. Featured ResourceTCO Whitepaper
This Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable. |
TMCnet LOGIN
Webinars
Follow Us On: