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ACD Software Feature Articles

Contact Centers Benefit from Proper Staff Management
According to a recent blog post, workforce management software is coming into its own, and with good reason.
Cloud Client Goes All In
A new client of inContact, a leading provider of cloud contact center software and contact center agent optimization tools, liked what it saw so it increased its commitment.
'Social' in the Call Center? inContact's All Over It
For those not familiar with inContact, the company sells a WFO solution powered by Verint that targets enterprise-level operations while its Uptivity WFO solution is designed for small to midsize contact centers.
To Succeed, Contact Centers Need to Help Their People
A call center job is viewed as an entry-level position and paid accordingly. But one insider thinks they can do better.
Call Center Stress? Not (Entirely) Your Fault
Today's consumer is hyper-connected and more informed than ever, and many attempt to solve their problem without the help of a call center representative. That's a problem.
Top Call Center Agents Worth Their Weight in Gold
Every contact center has them: high achievers who are perfectly aligned with their work and show it in their performance.
City Sees Value in Cloud Call Center
inContact's flexible and scalable cloud platform is expected to help a local government meet the demands of population growth.
Contact Center Voice is Actually Your 'Brand'
For companies that make contact center recordings and need them for business, it's something that should be given a lot more thought than it currently is.
Contact Center Leaders Ready To Be Recognized
The inContact Mojo Awards were desigtned to recognize thos who go above and beyond in the contact center industry. Nominations are now open.
inContact's ACD Software Helps Land Another Client
A global leader of cloud business software announced that it has selected inContact's cloud contact center platform for its own call center needs.
Once Answered, Calls Need Clearer Direction
A call center experience can provides all sorts of bumps, detours and unexpected surprises.
Higher Education Support Efforts Get a 'Cloud-Boost'
Academia has gotten wise to the benefits of using the latest technology to make their call center efforts even more productive.
Improved ACD Included With New Contact Center Software
With the availability of key new data points, inContact Workforce Optimization customers can create and manage event rules to automatically administer agent proficiencies in the inContact ACD.
Analysis Taking on Higher Profile in Contact Centers
Savvy call center managers are taking a closer look at the nascent field of speech analytics.
Changes Coming to the Call Center
Advanced analytics are coming to a call center near you. Is this a good thing? Most would say 'yes.'
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