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ACD Software Feature Articles

Research Shows Call Center Customers Getting More Demanding
Research from inContact showed that 86 percent of those asked would be very likely to switch to another company in the future after a bad customer service experience.
'Vacation Roost' Settles on inContact for Customer Service
One of the least-pleasant aspects of vacation planning - making arrangements over the phone - has just taken a giant leap forward.
Call Center Trade Group Retains Important Member
Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others.
The Cloud Proves Its Worth Yet Again
A call center leader says it has landed yet another client for its award-winning cloud contact center solution.
Finding: Call Centers Need More Than a Phone
In today's hyper-modern world, consumers are looking beyond typical customer service.
From Automatic to Digital? New Trend Looming
New research says companies will invest 10 percent more in improving customer experiences in 2015 over previous years.
Call Centers Need To Brace for Coming Changes
A new report says 'digital' is the wave of the future for contact centers.
Call Centers Facing Unhappy Customers: Report
Call centers used to be all about getting as many customers on the line as possible but those days appear to be long over.
Call Center Data has Multiple Uses
By now most everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they're happy or not.
Call Centers Boosted by Strong inContact Growth
inContact has achieved record highs regarding its growth this past year and that overall, as Paul Jarman, the CEO of inContact, puts it, his company had an "outstanding year."
Vacation Time? inContact Makes the Connection
An industry-leading travel company has announced it will move 650 agents in ten call centers across the U.S. and internationally to the inContact cloud.
Call Centers Get a Boost with New inContact Partnership
inContact, a developer of cloud-based contact center software, and Black Box Network Services, a provider of data and voice infrastructure, recently announced that they will being working together to better meet enterprise demand for call center systems.
ACD Integral to Better IVR Phone Payments
DTMF systems can be better deployed within computer telephony integration software that interfaces directly with Automated Call Distributor (ACD) systems.
One Way To Bring Your Contact Center Ahead
One way to keep everything in check at your call center is to practice a conscientious management of your workforce.
ACD Offering Helps inContact land Another Client
The inContact core platform, built upon the multi-channel Automatic Call Distributor and Interactive Voice Response systems, has helped the call center leader sign a new customer.
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