While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
› Flagship Logistics Group Deploys Industry's First New Generation of TMS in a Decade From 3GTMS in New Customer Care Center Designed For Veterans 12/11/2013 6:03:42 PM
› Nordson Corporation Reports Fourth Quarter and Full Year Results 12/11/2013 5:03:52 PM
› Hamilton County 911 Emergency Communications District Selects TriTech's Inform 911 as Their Next Generation 911 Telephony System 12/11/2013 1:40:03 PM
› New Jersey Districts Choose Performance Matters' Solutions to Meet AchieveNJ Requirements 12/11/2013 1:33:49 PM
› SquareTrade Creates Industry's First Customer Bill of Rights 12/11/2013 12:58:15 PM
› Sutherland Global Services Recognized as Leading Customer Management Services Vendor in the Retail Sector 12/11/2013 12:33:57 PM
› Communications Service Providers Adopt Lavastorm Spend Analyzer for its Ability to Improve E-Billing and Solidify Customer Relationships 12/11/2013 12:33:53 PM
› Acquia Enables BART.gov to Keep Riders Connected 12/11/2013 12:00:33 PM
› GEICO associates pitch in for Philippine typhoon relief 12/11/2013 11:33:43 AM
› Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan 12/11/2013 11:21:45 AM
› TXU Energy Online Experience Earns National Recognition 12/11/2013 10:33:43 AM
› Damian Borichevsky, Former Sailthru and PulsePoint Executive, Joins OneSpot as VP of Client Services 12/11/2013 10:33:42 AM
› Donna Fluss to Address Accelerated Adoption of Desktop Analytics within Customer Service and Back Office Operations 12/11/2013 10:03:57 AM
› City of Springfield, Ore., Improves Efficiency and Compliance With Infor 12/11/2013 9:34:47 AM
› Tri-States Automotive Warehouse to Use Epicor Vision Automotive Aftermarket Solution 12/11/2013 9:34:46 AM
› Terra Technology Customers Named Top Manufacturers in the 2013 Kantar Retail PoweRanking 12/11/2013 9:34:30 AM
› ZTE and the Houston Rockets Team Up for Season of Giving 12/11/2013 9:34:24 AM
› Métier PPM Software Receives Perfect Scores on Two Product Review Websites 12/11/2013 9:34:11 AM
› Jefferson Energy Cooperative Drives Customer Choice and Efficiency with Itron and Exceleron Smart Payment Solutions 12/11/2013 9:34:09 AM
› Nor-Lea Hospital District to Enhance ED and Clinic Patient Flow With Versus RTLS 12/11/2013 9:30:04 AM
› Higher Education Institutions Choose Blackbaud CRM to Bolster Outreach, Engagement Efforts 12/11/2013 9:04:12 AM
› RingCentral Honored as Gold Stevie® Award Winner for the 2013 American Business AwardsSM 12/11/2013 9:04:04 AM
› Financial Services Provider Merchant Warehouse Selects 8x8 For Cloud Telephony, Unified Communications and Contact Center Services 12/11/2013 9:03:57 AM
› Johnstone Supply Boosts Supply Chain Performance with Logility Voyager Solutions 12/11/2013 9:03:45 AM
› Argos - Argos initiates agency pitch with new brand brief 12/11/2013 8:37:03 AM
› New Oracle Enterprise Communications Broker Simplifies Multi-Vendor Unified Communications Networks 12/11/2013 8:34:29 AM
› Midway Sewer District Launches on doxo; More than 8% of Customers Go Paperless in the First 90 Days 12/11/2013 8:34:13 AM
› API Technologies Achieves AS9100 Rev C Certifications for Two Additional Facilities 12/11/2013 8:33:55 AM
› Infosys McCamish Systems Announces VPAS® Customer Service Work Desk System with Pegasystems Technology 12/11/2013 8:33:50 AM
› Valen® Analytics Expands Partnership with HEMIC to Include Portfolio Management and Industry Benchmarking 12/11/2013 7:33:42 AM
› Guess what day it is? 12/11/2013 6:33:41 AM
› Axios Systems launches the next evolution of award winning ITSM solution assyst 12/11/2013 6:16:07 AM
› MindTouch Receives 'Top In Class' for Product Help and Customer Engagement From Blackboard Learn 12/11/2013 5:49:14 AM
› Rolls Royce Marine Standardizes on Infor 12/11/2013 5:49:12 AM
› Nexenta to Showcase Latest Software-Defined Storage Solutions at Dell World 12/11/2013 5:49:11 AM
› B&B Electronics' Spectre 3G Cellular Routers enabled for M2M Wireless Networking in Canada 12/11/2013 5:49:11 AM
› WNS Partners with Ramco Systems to Expand its Human Resources Outsourcing Footprint 12/11/2013 5:03:42 AM
› Research Report: Call Center Strategies 2013 12/11/2013 4:43:13 AM
› Cobranet of Nigeria Builds Gigabit Network Backbone With Exalt 12/11/2013 4:30:04 AM
› Aetna Helps Members Affected by Winter Storm Cleon 12/10/2013 6:03:45 PM
› Frost & Sullivan Selects AirWatch for the 2013 Australia Excellence Award for Mobile Device Management Vendor of the Year 12/10/2013 5:33:52 PM
› Smart Furniture Wins Prestigious Customer Engagement Award from Retail TouchPoints 12/10/2013 5:33:50 PM
› LabCorp Updates 2013 Guidance and Provides Preliminary 2014 Guidance 12/10/2013 5:03:48 PM
› Bio-Rad Announces the Appointment of New Board Member 12/10/2013 4:15:06 PM
ACD Software Feature Articles
inContact Improves Sales and Customer Service Ops for Direct Marketing Leader
Recently, a premier provider of campaign management and direct response marketing services chose inContact to support both its inbound and outbound sales as well as customer service operations.
I'll Connect You: Social Networks Improve Call Center Productivity and Customer Relations
Many companies are moving past a stereotype and have found that social networks, when used properly, are a valuable tool in increasing productivity, solving problems and reaching out to customers.
Best Practices: Health Call Centers Upgrading Technology to Improve Connectivity
A new report reveals industry metrics and insights pertaining to consumer health call centers, which will enable firms to compare themselves to their industry peers.
Senator Proposes Stiffening Penalties for Automated Outbound Call Violators
Senator Chuck Schumer (D-NY) wants to send illegal robocallers to jail. It's very probable that he would find few Americans who disagree with him on that score. Most of us would personally like to put "Rachel from Card Services" behind bars and throw away the key.
inContact Adds Speech Analytics Powered by Verint
inContact, a provider of cloud call center software and workforce optimization (WFO) tools, has enhanced its solutions by adding speech analytics capabilities from Verint Systems.
CounterPath Deploys New Call Center Solutions to Expand Market
CounterPath Corporation, a developer of desktop, tablet and mobile VoIP software products and solutions, is installing call center solutions that are fulfilling the requirements of this increasing market.
A Call Center Brings Hopes of Employment to a Struggling City
Saint John, the largest city in the Canadian province of New Brunswick, is in the process of adding some 275 jobs to one of its call centers.
PNC Financial Upgrades its Call Center Environment
It is imperative for call center organizations to understand creating a healthy and welcoming working environment goes a long way in improving customer satisfaction.
Real Estate Company's Call Center Operations Migrate to inContact's Cloud
Lured by promises of cost reduction and increased process and operational efficiency, more companies from a wider section of industries are embracing the cloud.
Learn How to Optimize the Call Center Customer Experience
Companies that adopt call center services to deliver the right capabilities for clients generally have the best intentions, but many fall short of the right strategies to make the desired dent in the market.
Study Finds that Call Center Fraud Doubled in the First Half of 2013
It has never been a secret that the perpetrators of fraud are clever and opportunistic. While security technologies designed to safeguard critical systems become more advanced, criminals find new ways around these security protocols.
'Pods' to Make Working More Attractive for Call Center Home Agents
Xerox is getting ready to run a pod pilot with some of its at-home customer care representatives, and plans to offer an incentive to employees that are willing to test out the Pods and also bring in more volunteers.
Agency Funding of Delta's Chisholm Call Center---A Boon or Bane for Minnesota Economy?
A Minnesota-based economic development agency that approved more than $10 million in financing for hundreds of projects, has now given the stamp of approval for a $5.9 million "forgivable" loan in favor of Delta Airlines.
Call Center, Red Cross Join Forces to Send Holiday Cards to Service Members
With many Americans honoring service members past and present on Veterans Day, a common reaction is why such honors don't come on a regular basis. Now the American Red Cross' Holiday Mail for Heroes program is accepting holiday cards for the next few weeks.
Dimension Data's Survey Reveals Omnichannel Communications Crucial for Call Centers
A recent survey from Dimension Data, a provider of Information and Communications Technology (ICT) services and solutions, says customers are increasingly dissatisfied with the call center services delivered to them.
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Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.