TMCnet - World's Largest Communications and Technology Community

ACD Software Feature Articles

Can You Make Your Contact Center Better?
It's a given that contact center work is stressful, but there are steps that savvy managers can take to improve both working conditions and staffer happiness.
Growth Seen Coming for Call Centers
Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. That's going to reflect in the bottom line.
InContact Gets Industry Recongition
Validation from outside sources is what makes others in the industry stand up and take notice.
Data Gets its Due in Call Centers
While a new report out of MIT recently touted a supposed breakthrough in the study of data, sticking with the basics will also yield strong results.
Contact Centers Benefit from the Cloud
A new reports says cloud-based contact center infrastructure has hit its stride on a global basis.
Better Working Through Technology
Can better headsets produce better results in the call center? Findings say 'yes.'
ACD Helps inContact Notch Another Win
The ACD offers a universal queue for all multichannel interactions allowing the company to support customers in their preferred communication channel including voice, chat, email and social media.
Proper Analysis Can Better Your Contact Center
If you have 'liked' a page on Facebook lately, you have probably noticed that other pages - similar to the one that you have recently liked - are displayed on your wall as being recommended just for you. That's analytics at work.
Budget Bill Could Allow Robocalls from Debt Collectors
Although the effect of government is not always everyone's primary concern, there are times when new policies can affect average consumers and their uses of information technology.
Tech, Software Can Help Call Centers Reach Goals
Call centers CAN be more efficient; it's just a matter of closely addressing a number of problems that some don't acknowledge.
Communications Technology Made Simple
Do you really know the difference between 'multichannel' and 'omnichannel', as they pertain to technology today?
Call Center Staffing Company Growing Again
StatesideBPO, whose U.S.-based call center agents are Americans with disabilities, U.S. Veterans, and U.S. Veterans with disabilities, is upping its deal with inContact.
Make the Case for Better Utilizing ACD...or Moving on From It
A recent whitepaper by Genesys, one of the pioneers in advancing customer service, offers up some ideas on how to carefully dissect your automatic call distributor (ACD) usage and perhaps go with a better alternative.
Make the Case for Better Utilizing ACD…or Moving on From It
A recent whitepaper by Genesys, one of the pioneers in advancing customer service, offers up some ideas on how to carefully dissect your automatic call distributor (ACD) usage and perhaps go with a better alternative.
Study Shows Call Centers Stronger with Cloud
Over and above discussing roadmap plans for various trends, buyers should understand how contact center systems providers are addressing the cloud.
More Articles

ACD Software Feature Video

Follow Us On:

Hosted Call Center Social Networks

Visit our call center industry resource library and learn how to optimize your contact center for maximum profitability.

Find these resources and more at


Featured Executive Priorities
Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities

Is your business prepared to succeed over the next 12 to 24 months? Each year, business leaders - regardless of size, industry sector or geographic location - sit down to budget for the coming year (and beyond, in some cases).

Download now ››

Featured Datasheets
inContact ACD

Featuring rich multi-channel ACD software to optimize your customer interactions.

Download now ››

inContact Chat

inContact makes it easy to configure and route incoming chats to your agents. The application can automatically provide the chat requestor with a message indicating their position in queue.

Download now ››

inContact Work Item Routing: SalesForce Case Routing

Lots of contact centers use SalesForce. Each day hundreds, even thousands of cases are referenced, created, and modified.

Download now ››

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2015 Technology Marketing Corporation. All rights reserved | Privacy Policy