While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust call center software platform. Discover more ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location. Discover more ››
Our Speech-Enabled IVR Our IVR (Interactive Voice Response) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Discover More››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience. Discover More ››
ECHO Customer Feedback
Our customer satisfaction survey allows you to hear the voice of your customer and ensure they are getting the service they need and want. Discover More ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world. Discover More ››
Our workforce management tools can optimize your workforce and automate agent scheduling. Discover More ››
ACD Software Feature Articles
Call Centers Facing Unhappy Customers: Report
Call centers used to be all about getting as many customers on the line as possible but those days appear to be long over.
Call Center Data has Multiple Uses
By now most everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they're happy or not.
Call Centers Boosted by Strong inContact Growth
inContact has achieved record highs regarding its growth this past year and that overall, as Paul Jarman, the CEO of inContact, puts it, his company had an "outstanding year."
Vacation Time? inContact Makes the Connection
An industry-leading travel company has announced it will move 650 agents in ten call centers across the U.S. and internationally to the inContact cloud.
Call Centers Get a Boost with New inContact Partnership
inContact, a developer of cloud-based contact center software, and Black Box Network Services, a provider of data and voice infrastructure, recently announced that they will being working together to better meet enterprise demand for call center systems.
ACD Integral to Better IVR Phone Payments
DTMF systems can be better deployed within computer telephony integration software that interfaces directly with Automated Call Distributor (ACD) systems.
One Way To Bring Your Contact Center Ahead
One way to keep everything in check at your call center is to practice a conscientious management of your workforce.
ACD Offering Helps inContact land Another Client
The inContact core platform, built upon the multi-channel Automatic Call Distributor and Interactive Voice Response systems, has helped the call center leader sign a new customer.
inContact's ACD Offering Helps Win Another Client
Direct Interactions will initially implement inContact's core cloud solution, built on the multi-channel Automatic Call Distributor and Interactive Voice Response systems.
Call Center Tax Break Under Fire
There's reportedly a movement taking shape to do away with a current "income tax holiday" on call center business in the Philippines.
Call Center Support Sessions Set for March, April
CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members.
Call Centers Seen as South-Bound
Central America might well be the next big area for contact centers. Low costs and closeness make it a natural.
Philippines Contact Centers See Strong Growth
A report from the Philippines says that the country will add another 100,000 workers this year to its current 686,000-strong call center workforce.
Once Dialed, How Do You Treat Customers?
Surveys show that customers can always tell when the operator is reading off a script, and they rightfully resent it.
Boost Your ACD Efforts by Implementing Change
A good quality monitoring form makes it easy for call centers to adapt to needed changes, including both yes/no questions and rate-scoring questions.