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WhyNotLeaseIt Implements MaxACD Software for Microsoft Lync

By Rajani Baburajan, TMCnet Contributor

Automatic Call Dialing (ACD) Software provider AltiGen (News - Alert) Communications announced that WhyNotLeaseIt (WNLI), a Manchester, NH-based specialty consumer finance company, has deployed AltiGen's MaxACD contact center solution for Microsoft (News - Alert) Lync.

WhyNotLeaseIt operates through third-party retail partners located through the United States, including an extensive network of independent dealers and a growing number of major regional and national chain furniture, electronics and appliance retailers. The company provides consumer leases that finance nonprime borrowers who have limited or no access to other credit options.

The company experienced exponential growth over the last few years as it gained huge number of customers through national and regional retail partners. To meet the demands arising from this growth, the company implemented Microsoft Lync in 2012.

To further strengthen the Microsoft Lync implementation, the company turned to AltiGen's MaxACD for Lync after evaluating all competitive offers in the market. The cost was reasonable, and the ACD software was a complete out-of-the-box solution.

MaxACD for Lync enabled WNLI to easily monitor queue times, address abandoned calls and staff appropriately.  The company was also attracted to its scalability. Moreover, the ACD software also offered a consistent, high level of service to its customers.

WhyNotLeaseIt CIO Scott Pratt, said, "We felt the cost was reasonable, and it was clear that AltiGen's product was very complete out of the box. The agent's client integrates nicely with the Lync client, the Supervisor makes it easy to coach agents and the reporting package required zero customization in our environment.”

According to Pratt, the administration was also quite easy to learn because MaxACD is Windows based and follows Windows logic. “We've also implemented redundancy with MaxACD. To do that with a legacy product, the costs would have been out of this world."

"WhyNotLeaseIt is an innovative company that has been able to drive explosive growth in a difficult economy," said AltiGen VP of Sales Mike Plumer. "Without spending a fortune, they have implemented an all software solution that provides the tools managers and agents need to do an outstanding job. That's the power of a Microsoft Unified Communications (News - Alert) solution."

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