Ringio Intros Cloud-Based Call Center Solution with ACD Software
December 27, 2012
A new solution introduced by Ringio (News - Alert) gives agents an opportunity to turn each phone interaction into a relationship building opportunity. Known as the Ringio Call Center, the newly introduced cloud-based innovation from the small and medium business CRM phone solutions provider allows an organization’s inbound and outbound call centers to work together from multiple locations.
Businesses will find Ringio’s hosted call center application easy to use as it can be quickly set up on computers and mobile devices from several locations. Also, this application is easy on the pocket because the Software-as-a-Service (SaaS (News - Alert)) model ensures businesses don’t have to pay an upfront cost for installing the solution.
“With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer,” said Sam Aparicio, CEO of Ringio, in a statement.
Ringio’s cloud-based call center application includes all the core features of Ringio’s virtual PBX (News - Alert). The company claims its application enjoys a competitive edge in the market due to the plug-n-play CRM-phone integration with the real time screen popup feature.
Located in Vienna, Va., Ringio enhances conversations with context about the caller, and enables companies to improve their interaction and service with the customers.
The company was in news last year when it collaborated with InPhonex (News - Alert) to announce the availability of Televate. This cloud-based telephony system combines the functions of a hosted PBX, hosted IVR, and hosted CRM.
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Edited by Amanda Ciccatelli
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