prairieFyre Software and NET Test for Interoperability
August 13, 2012
The prairieFyre Contact Center for Microsoft Lync is now interoperable with the Network Equipment Technologies (NET (News - Alert)) Unified Exchange (UX) 2000 All-in-One Survivable Branch Appliance (SBA).
This interoperability will enable businesses to enjoy a range of benefits using prairieFyre’s Contact Center for Microsoft Lync in conjunction with the NET UX2000.
“As the cloud rapidly becomes the IT deployment model of choice for businesses of all sizes, NET is excited to be working closely with prairieFyre in making it as easy as possible for customers to deploy a modular, integrated software suite for the contact center and Microsoft Lync," said Kevin Isacks, chief development officer, NET.
prairieFyre Software is a Microsoft Gold Certified Communications and Independent Software Vendor (ISV) Partner developing unified communications and contact center solutions. The company’s Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010. It is for small to medium sized contact centers looking to combine the advanced enterprise voice features of the Lync platform with Automatic Call Distributor (ACD) and management applications.
Network Equipment Technologies (News - Alert), Inc. (NET) delivers high performance networking equipment optimized for real-time communications. Its UX2000 is known to cost-effectively implement Unified Communications (News - Alert) (UC) for a distributed enterprise.
This interoperability testing will allow the prairieFyre Contact Center for Microsoft Lync to be deployed as a virtualized application on the Applications Solutions Module (ASM) of the UX2000. Thanks to NET’s innovative UX2000 All-in-One SBA, Microsoft Lync Server 2010 can operate at high levels of security and quality in branch offices during wide area network failures.
“Our UX customers can now take advantage of prairieFyre’s innovative software-based approach to the contact center with the confidence that qualified testing provides,” added Isacks.
prairieFyre Software was in news last month for completing field verification trials for prairieFyre Contact Center for Microsoft Lync and AudioCodes (News - Alert) SmartTAP 2.0 call recording for Microsoft Lync.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Amanda Ciccatelli
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
This Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable.
Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities.
Frost & Sullivan has over fifty years of experience as a global research organization.
Competing in today's complex marketplace requires enterprises to adapt to an environment where the frame and basis of competition are constantly shifting.
Related content you may also be interested in…