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MaxACD Contact Center Improves University's Communications

By Rajani Baburajan, TMCnet Contributor

AltiGen Communications provides Microsoft (News - Alert)-based Unified Communications (UC) solutions. MaxACD Contact Center for Lync is a UC solution from AltiGen that simplifies the deployment and management of call center solutions.

Recently AltiGen (News - Alert) announced that MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program Tests. MaxACD has met Microsoft Lync ISV Qualification Program requirements following a testing between Microsoft Lync Server 2010 and third party ISV applications. The testing validated interoperability, feature set, system performance and stability.

The UC solution offers advanced features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring and reporting.

Recently the company announced that Windesheim University of Applied Sciences has deployed   AltiGen's MaxACD contact center solution for Microsoft Lync to improve the interaction between the management and staff in the university.

With more than 21,500 students, thousands of other study participants and 1,769 members of staff at sites in Zwolle, Lelystad and Almere, Windesheim is one of the biggest universities of applied sciences in the Netherlands. The university is also engaged in several research activities through its research institutes.

"Windesheim University has a fantastic reputation in the Netherlands and we're proud that a company with such a strong reputation for quality education has selected MaxACD to provide service to its students,” said Jeroen Andre de la Porte, commercial director of AltiGen Benelux BV, in a statement.

"MaxACD Contact Center for Lync combines several separate compelling contact center productivity applications into one integrated system that works with Lync," said Robert Kremer, ICT manager, Windesheim University, in a statement. "Its ability to handle automatic call distribution, skills-based data-directed routing, call recording, and reporting functions will ensure we are providing the best possible service to our students, employees and relations."

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