Broadview Networks' OfficeSuite ACD Wins TMC's Product of the Year Award
April 02, 2012
Considering its outstanding contribution to the contact center industry, Technology Marketing Corporation (TMC (News - Alert)) recently conferred the 2011 INTERNET TELEPHONY Product of the Year Award on OfficeSuite ACD.
OfficeSuite Automatic Call Distribution (ACD) from Broadview Networks (News - Alert) is famous for its robust call center capabilities including advanced call routing, queuing, call recording, out-of-the-box reporting, and dashboard functionality for business customers.
OfficeSuite ACD is a fully featured hosted application that comes integrated with OfficeSuite. The solution delivers advanced call center features of a PBX (News - Alert) or standalone ACD, so contact centers need to invest in onsite equipment or spend huge money on IT support.
"I am happy to grant Broadview Networks with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that OfficeSuite Automatic Call Distribution displays quality and innovation plus provides real solutions in the marketplace," said Rich Tehrani (News - Alert), chief executive officer of TMC, in a press release.
The cloud-based Automatic Call Distribution solution is easy to manage. The solution provides a suite of highly flexible capabilities that enable quick and easy prioritization and distribution of incoming business calls, customized hold treatments and advanced routing options that factor in call agents' skills, location, experience and other parameters.
"We are honored to receive a 2011 Product of the Year Award from INTERNET TELEPHONY magazine," said Jeff Blackey, senior vice president of marketing for Broadview Networks, in a statement. "OfficeSuite is just one of the ways Broadview is making it easier for SMBs to run their businesses.”
“We've incorporated powerful enterprise-grade features into our hosted call center and recording solution and made them available to SMBs--without the need for any new investment in equipment or additional IT resources,” Blackey added. “Whether for three or 300 users, Broadview’s cloud-based ACD is an affordable and easy-to-use solution."A recent ICMI survey revealed that 21 percent of companies do not measure their completion rates for their IVR-only calls and 64 percent of companies don’t know when a customer is trying to use the self-service application, but ultimately opts to speak to a live agent. Advanced IVR and ACD self-service solutions address these issues.
Edited by Amanda Ciccatelli
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