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ACD Software: the Call Center Corporation to Distribute Nuxiba's Call Center Solutions in the US

By Rajani Baburajan, TMCnet Contributor

the Call Center Corporation, a provider of call center solutions and technologies, announced partnership with Nuxiba Technologies, to market and distribute Nuxiba call center solutions in the U.S. market .

Nuxiba’s CenterWare Suite Contact Center is a hosted call center software product with a user-friendly, highly intuitive interface with all the capabilities required by administrators, supervisors and agents, according to company officials.

The browser based contact center solution is ideal for inbound, outbound and blended call center applications, improving agent productivity at call centers. Outbound services offered by the solution include automatic call dialing (ACD), predictive dialing, recording, interactive voice response (IVR) menus and scripting. 

“After decades in this industry I have never seen call center software with such a friendly user interface that is as intuitive as Nuxiba’s CenterWare Suite Contact Center,” said Steve Bederman (News - Alert), CEO, the Call Center Corporation, in a statement.

“Nuxiba Technologies fulfills the Call Center Corporation’s goal to offer best-in-class call center software products along with our assistance in choosing these products to companies seeking call center solutions,” Bederman added.

CenterWare Suite Contact Center is also characterized by a graphically rich, interactive user interface. Users can set the parameters using pop-up, mouse-over menus. With these, administrators can pause campaigns, add records, drag and drop databases by campaign or change agents and work groups immediately mid-stream. Other features include real-time dashboard, easy-to-read pie charts, reporting screen, and more.

Nuxiba’s call center solutions are 100 percent hosted. They are based on session initiation protocol (SIP) phones. It also includes computer telephony integration (CTI (News - Alert)).

“We are excited about our new partnership with the Call Center Corporation,” said Boan Rubalcava, president, Nuxiba Corporation, in a statement. “They bring years of experience and the knowhow necessary to both understand customers and meet their needs in the contact center industry.”

“The new relationship forged between Nuxiba and the Call Center Corporation will no doubt result in customers getting what they need at an affordable price all while maintaining a new level of professionalism,” Rubalcava added.

Recently Mariann McDonagh, chief marketing officer for inContact, said that customer experiences are really a key focus in the hosted call center market right now. The elements hosted call centers measure in terms of success doesn’t really need to be considered. There are negative implications for hosted call center businesses that primarily focus on agent performance as it pertains to talk time rather than customer resolution.

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